How to Request Reimbursement

It’s easy to request a reimbursement from Marram. There's two ways you can do it:

FOR EMAILED REQUESTS

1.   Download a Healthcare Request form and complete all sections (including bank account details and signature)

2.   Download a Receipt Summary and type in the details of all receipts relating to this Healthcare Request

3.   Email to healthcare@marram.co.nz the following attachments:

      a.   Completed Healthcare Request Form (PDF format);

      b.   Completed Receipt Summary (must be in Microsoft Word format);

      c.    Copies of fully paid original receipts and invoices (PDF format) to support the items listed in the Receipt Summary;

      d.    Any Remittance Advice documents from your Health Insurer (if applicable).

NB.  Marram reserves the right to request the hardcopy original receipt to be posted for verification.


FOR POSTED REQUESTS

           
  1. Download and complete a copy of the Marram Healthcare Request form.
  2.    
  3. Next, attach the original copies of your invoices and receipts to the request form. Your receipts should show the names of the medical practitioner and person who underwent the treatment, the date of treatment and the payment in full amount. Insurance-certified copies are ok but unfortunately, we can’t accept photocopies, faxes or unsupported EFTPOS receipts. Sorry.
  4.    
  5. Post the completed form and all your information to:        

          Marram Community Trust  

          PO Box 24006       

          Manners Street       

          Wellington 6142   

  6.    

Now comes the good bit; Marram reimburses your healthcare expenses directly into your bank account. We’ll try to pay your reimbursement within 10 working days of receiving your request, usually on Wednesday and Friday. 

You’re done!


Just a few things to remember:

Before you make a healthcare request, make sure you meet all the requirements and have everything you need to get started.

       
  • You must be a Marram Contributor for at least three months before you make a reimbursement request.  You cannot request reimbursement for expenses incurred within this first three months.
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  • We can only grant reimbursement within 12 months of the first treatment date.
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  • Always send us your original invoices and receipts.
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  • Check that your invoices and receipts clearly show:        
                 
    • who received the treatment
    •            
    • the type of treatment
    •            
    • the date treatment took place
    •            
    • that full payment was made (invoices with PAID stamped on them don’t count!)
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  • Unfortunately, we can’t return your invoices and receipts after we’ve paid your reimbursement. If you wish to maintain a record of your requests, please photocopy your receipts before sending us the originals.
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  • If you have medical insurance (for example, with Southern Cross or nib), make sure you lodge a claim with them first. That way you can ask for your original invoices and receipts back (or certified copies) and include your insurer’s remittance advice with your reimbursement request.
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  • We can’t reimburse dependent children if they are aged 18 or over.
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  • You need to provide your own bank account details every time you make a request.
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  • The Healthcare Request form must be signed by the Contributor.
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  • Marram cannot reimburse your insurance policy excess. We’d like to but it’s against the law. Remember, Marram is not an insurance company, so there is no excess with us.
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  • GP’s and specialists must be registered on the Medical Council of New Zealand’s Medical Register.